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Artificial Intelligence vs Emotional Intelligence in Social Work
Presenter: Preethi Fernando
1 CEU- may be counted as Cultural Responsiveness, Supervision
Social workers in Minnesota are increasingly being directed by artificial intelligence. Yet social work is an intensely "human-driven" field where feelings and emotions govern. Finding that balance between Ai and EI is key. We have become too comfortable with AI and rather uncomfortable with EI. The more we are connected artificially, the less we are connected emotionally. Electronics dampen our emotions. An emoji symbol in an e-mail jus does not seem to cut it. from spell checks to voicemails, AI is prolifically creative. Its structure and outputs are aligned with the human brain. Everything comes at a price. It is also dampening human creativity, straining face to face communications, and some people are already beginning to feel like puppets with AI holding the remote control.
Emotional intelligence (EQ) is the ability to recognize and communicate using the appropriate feelings in specific situations. Listening, empathizing, reflecting self awareness, social skills, improve our emotional intelligence. AI is related to machine. EI is related to humans and hearts. AI is related to algorithms and numbers.
I will discuss how AI and EI can co-exist n social work and how to avoid stepping on some of the landmines when they co-exist.
Presenter:
Preethi Fernando is an author of thirteen books, speaker, and consultant. She is the winner of Stephen King’s Haven Foundation Award, given to one author each year. Preethi is also the recipient of the Carnegie Fund for Authors in New York. Preethi does workshops, training, and seminars on emotional intelligence, mindfulness, rising above disengagement, and more. visit preethifernando.com
*Please check with the regulatory board in the state(s) where you are licensed to ensure this course meets continuing education requirements.