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Engaging and Working with the Hard-to-Reach Client
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NOTE: This webinar contains strong language viewer discretion is advised. This webinar will address the dynamics and skills of engaging and working with hard-to-reach individuals, families, and groups. The client(s) often face a "first decision" - whether or not to accept the need for help and to accept the worker. Discussion will include: dealing with denial in the beginning phase of work; confronting authority issues with mandatory clients (or semi-voluntary clients); creating conditions of trust and safety which allow clients to lower their defenses; challenging the "illusion of work"; understanding resistance and responding to it constructively; dealing with taboo subjects such as physical and substance abuse, sex, death and violence.
Attention will be paid to issues involved in working inter-culturally (differences of race, ethnicity, gender, class, sexual orientation, etc.), intra-culturally (working with persons who are like us), working effectively with other professionals and integrating elements of evidenced-based and evidenced-informed practice without becoming overly prescriptive and losing individual worker artistry.
The workshop will describe the core skills of practice including "tuning in," contracting, elaborating, empathizing, sharing one's own feelings, providing data, and making a demand for work. A premium will be placed upon honesty in relating to clients, the genuineness of the worker's empathy, the worker's capacity to integrate the personal and professional self, and the importance of confrontation and demand. Process recording examples will be used to illustrate the principles with a range of client populations and problems.Learning Objectives:- To be able to identify underlying sources of denial and resistance in work with individuals, families and groups.
- To identify interventions, including selected evidenced-based and evidenced-informed strategies, without using them in a mechanical manner that restricts the worker’s artistry.
- To understand the core dynamics and skills of the helping process and the more specific ways they are adapted according to population, problem and modality of practice (e.g., individual, group).
| Price | Standard |
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| Non-Member | $40.00 | | Member | $30.00 | | Specialty Practice Sections | $0.00 |
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