Handling Difficult Conversations: Supervisory Skills for More Effective Communication and Performance

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Handling Difficult Conversations: Supervisory Skills for More Effective Communication and Performance

Credit(s):

3 Supervision

Course Number:

MD20260514

Original Program Date:

May 14, 2026

Duration:

3 hours 15 minutes

Access:

Available for 5 months after event date

Date:

May 14, 2026
9:00 AM - 12:15 PM (Eastern Time (US & Canada))

E-Mail

Description
Sessions
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Dates and Locations

Category: Supervision and Management

Category: Supervision and Management (show less)

Other: Maryland

Other: Maryland
(show less)

Handling Difficult Conversations: Supervisory Skills for More Effective Communication and Performance
Date: Thursday, May 14, 2026 – 9 a.m. – 12:15 p.m.
Presenter: Pamela Love, PhD, MSW, MBA
President, DP Love Enterprises and Founder, Finishers Network
Leadership and Training Consultant| Coach| Author| Inspirational Speaker
Synopsis: Description: This engaging 3-hour training equips new and seasoned human services supervisors with practical strategies for navigating difficult conversations with staff and teams. Participants will learn how to address performance concerns with greater confidence, recognize key considerations when communication breaks down, and apply effective feedback frameworks. The session also helps supervisors determine when to use direct language versus coaching questions to promote accountability, clarity, and improved performance within their organizations.
Learning Objectives: Attendees will be able to:
1. Identify ways to improve confidence in addressing performance concerns and communication breakdown.
2. Explore important considerations for addressing difficult conversations with individuals and teams/groups
3. Apply feedback frameworks for difficult conversations
4. Determine when to use direct statements and coaching questions for difficult conversations
CE: 3 Cat I in Supervision
Cost: $50.00 for members; $75 for non-members; $30 for retired members; $20 for student members
Please Note: This workshop qualifies for the MD BSWE’s 3-hour supervision (for supervisors) requirement for license renewal

3 Supervision

Price	Early Registration	Standard
Non-Member	N/A	$75.00
Member	N/A	$50.00
Retired	N/A	$30.00
Student	N/A	$20.00

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Non-Member Price

$75.00

Member Price

$50.00