Category: General Social Work, Ethics Category: General Social Work, Ethics (show less) Other: Illinois Other: Illinois (show less)

For this West Central District CEU training on cultural competence, the knowledge domain focuses on answering the questions, What is cultural competence for public servants? What factors contribute to it? How are demographics connected to needs for cultural competence? The awareness domain addresses the question, How do cultural values and beliefs influence interactions between public servants and the public(s) that they serve? The communications skills domain provides answers to the question, What are effective ways of working with different groups in my organization as well as in the community that will enhance ongoing relationships?